Total | Total | | 3,467,000 | 121,000 | 1,179,000 | 321,000 | 214,000 | 35,000 | 118,000 | 85,000 | 180,000 | 389,000 | 26,000 | 443,000 | 170,000 | 73,000 | 88,000 | |
Very Satisfied / Satisfied | | 3,004,000 | 106,000 | 1,027,000 | 272,000 | 185,000 | 29,000 | 106,000 | 72,000 | 152,000 | 344,000 | 22,000 | 381,000 | 147,000 | 67,000 | 74,000 | |
Neither satisfied nor dissatisfied | | 260,000 | 7,000 | 90,000 | 26,000 | 16,000 | | | | 17,000 | 27,000 | | 31,000 | 14,000 | | | .. |
Dissatisfied / Very dissatisfied | | 203,000 | 8,000 | 62,000 | 24,000 | 13,000 | | | 6,000 | 12,000 | 18,000 | | 30,000 | 9,000 | | 5,000 | |
Excellent / Very Good | Total | | 2,093,000 | 71,000 | 742,000 | 187,000 | 133,000 | 18,000 | 69,000 | 48,000 | 106,000 | 234,000 | 13,000 | 263,000 | 104,000 | 46,000 | 45,000 | |
Very Satisfied / Satisfied | | 1,940,000 | 65,000 | 688,000 | 170,000 | 123,000 | 17,000 | 66,000 | 44,000 | 96,000 | 219,000 | 12,000 | 244,000 | 96,000 | 44,000 | 41,000 | |
Neither satisfied nor dissatisfied | | 98,000 | | 37,000 | | | .. | | | | 9,000 | .. | 11,000 | | | | .. |
Dissatisfied / Very dissatisfied | | 55,000 | | 17,000 | | | | .. | .. | | | .. | 8,000 | | .. | | .. |
Good / Fair | Total | | 1,271,000 | 45,000 | 412,000 | 120,000 | 75,000 | 15,000 | 46,000 | 33,000 | 68,000 | 145,000 | 11,000 | 163,000 | 62,000 | 26,000 | 40,000 | |
Very Satisfied / Satisfied | | 1,011,000 | 38,000 | 329,000 | 91,000 | 59,000 | 12,000 | 38,000 | 24,000 | 52,000 | 119,000 | 10,000 | 129,000 | 49,000 | 22,000 | 33,000 | |
Neither satisfied nor dissatisfied | | 145,000 | | 48,000 | 11,000 | 11,000 | | | | 11,000 | 17,000 | | 17,000 | | | | .. |
Dissatisfied / Very dissatisfied | | 114,000 | | 35,000 | 18,000 | 5,000 | .. | | | | 10,000 | .. | 16,000 | | | | |
Poor | Total | | 103,000 | | 25,000 | 14,000 | 6,000 | | | | 7,000 | 10,000 | | 17,000 | | | | .. |
Very Satisfied / Satisfied | | 53,000 | | 10,000 | | | .. | | | | 6,000 | .. | 9,000 | | .. | .. | .. |
Neither satisfied nor dissatisfied | | 16,000 | .. | | .. | .. | .. | | .. | | | .. | | .. | .. | .. | .. |
Dissatisfied / Very dissatisfied | | 34,000 | | 9,000 | | | .. | .. | .. | | | | 5,000 | | .. | | .. |